Thank you for shopping with us! Below is everything you need to know about how we handle shipping.
1. Processing Time
All orders are processed within 1–3 business days after your order is placed.
Orders are not processed on weekends or holiday days.
If we are experiencing a high volume of orders, processing may take slightly longer. Rest assured, we’ll do everything we can to get your order out as quickly as possible.
2. Delivery Time (after processing period)
Typical delivery time is 10-14 days (excluding processing time).
During peak seasons or periods of high demand, there may be slight delays due to carrier volume or other unforeseen circumstances.
Please note that some products need additional production time, and may increase delivery time by an additional 3-5 days (only applicable to products that require production)
We’ll keep you updated every step of the way with tracking information once your order ships.
3. Tracking Your Order
Once your order has been shipped, you’ll receive an email with a tracking number. Use this to monitor your package’s journey to your doorstep!
4. Delays & Issues
While we strive to meet delivery timelines, delays may occur due to:
High demand during peak holiday weeks.
Weather conditions or carrier delays.
If your package is delayed or hasn’t arrived within the estimated time-frame, please contact us at sales@venestina.com We’ll work with you to resolve the issue as quickly as possible.
5. Incorrect Shipping Information
Please double-check your shipping details at checkout.
If you’ve entered incorrect information, email us immediately at sales@venestina.com
If the package has already shipped, we may not be able to update the address, and additional charges could apply for re-shipment.
6. Lost or Stolen Packages
Unfortunately, we cannot be held responsible for lost or stolen packages once they’ve been marked as delivered by the carrier. If this happens:
Contact your local carrier to investigate.
Reach out to us at sales@venestina.com – we will do our best to assist.